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Customer Feedback Analyzer — Real NPS Math & Theme Grouping

Paste raw customer feedback — survey responses, reviews, support tickets — and this tool computes real NPS math and lexicon-based sentiment locally, then extracts recurring keywords rather than asking you to tag everything by hand. AI passes then group the feedback into themes and recommend which issues to prioritise first.

How to use AI Customer Feedback Analyzer

1. Paste your feedback, one item per line.
2. Review the computed NPS score and sentiment breakdown.
3. Check the recurring keywords extracted locally.
4. Run the AI pass for theme grouping and prioritized actions.

Frequently asked questions

How is NPS calculated?

Standard Net Promoter Score math: percentage of promoters (9-10 scores) minus percentage of detractors (0-6 scores), computed directly from your pasted responses.

Is the sentiment analysis AI-generated?

No, the base sentiment score uses a local lexicon-based method so it is fast, free and consistent. AI is used only for the qualitative theme grouping and prioritisation.

How much feedback can I paste at once?

Large batches work fine for the local NPS and keyword analysis; very large batches are best split for the AI theming pass so it can focus on a coherent set.

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Also searched for: nps calculator online · customer feedback analysis tool · survey response theme analyzer

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